FAQ: friendship, dating, personals, singles and matchmaking

Frequently Asked Questions

This page lists the most commonly asked questions about Christian Connection. Before you get in touch with us to report a problem, check that the solution isn't listed here...

These Frequently Asked Questions should be read in conjunction with Christian Connections Terms and Conditions and Privacy Policy. If your questions are not answered here, please check the help pages for more support.

1: The Christian Connection Service
a	What is different about an Internet matchmaking service and the traditional dating and introduction agencies?
b	Why is there a need for Christian matchmaking service?
c	In what way is Christian Connection different from other matchmaking websites?
d	Can people outside the UK and Ireland join Christian Connection?
e	How do we define "Christian"?

2: Logging On
a	Why haven't I received my password through email? How can I log in?
b	I have tried to log in with my screen name and password. Why can’t I get access to the site?
c	I have problems accessing the site with AOL

3: Your Profile
a	Do I have to answer all the questions in the questionnaire?
b	Why have a photograph?
c	Can I change my personal profile?
d	Why can't I find my profile when I look for it through Search and Match?
e	I spent hours creating/editing my profile and the changes are not showing
f	How can I add a photo?
g	How can I improve my profile?

4: Mail Queries
a	Why do I have a message saying I have mail, but there is no new mail in my mailbox?
b	Is there any kind of limit on the number of emails I can send per day?
c	Why do I get 'You've got mail' notifications after my membership has expired?
d	How do I 'report an email'?
e	How can I delete mail?
f	Why has the person I want to write to disappeared?
g	What do I do if I get an email from someone with whom I would prefer not to develop a correspondence?
h	Can I block email from a particular member?
i	How can I receive text messages to tell me I have mail waiting?
j	Why can't I send mail?
k	How can I avoid losing the message I've just written if my session 'times out' and I have to login again?
l	How can I receive more mail?

5: Membership
a	Does membership cost anything?
b	Can I suspend my membership?
c	Why do we ask members to subscribe in order to contact others on the site?
d	In what circumstances could membership be refused or cancelled?
e	What about refunds?
f	What happens to my membership after it expires?
g	When does my membership expire?
h	Are you feeling discouraged?
i	Can I join again if I've already been a trial member?
j	Can I take out another membership while my membership is suspended?
k	How can I change my password?
l	What if I am disappointed with my membership?

6: Privacy & Security
a	What can I do to protect my own privacy and security on Christian Connection?
b	How is my privacy protected?
c	How am I protected from people who may try to misuse this Website?
d	Can I block unwanted mail?
e	How secure is it to pass over my credit card details over the Internet?
f	Does Christian Connection set cookies on my machine?

7: Instant Chat
a	What is Instant Chat?
b	How do other members know when I'm online?
c	How do I receive a chat request?
d	How do I initiate a chat request?
e	Why hasn't my chat window popped up?
f	How do I know if the other person has connected?
g	How do I stop other members contacting me?
h	Why can't I see the other user's details/picture?
i	Why does Instant Chat slow my computer down?

8: About Us
a	Who are Christian Connection?
b	How can I spread the word about Christian Connection?

Click here to view all the questions and answers from the top.